In today’s highly-competitive e-commerce space, retailers offering fast and cheap (or ideally free) shipping are far more likely to win over customers. Many customers regularly abandon orders when same day-delivery isn’t an option, and many are willing to spend extra just to avoid waiting five business days for their delivery to arrive. In fact, one survey has found that 49% of customers would be more likely to shop if a same-day delivery option is offered.
At present, only 15% of global retailers offer same-day delivery so there is a huge opportunity for any company who can manage short delivery times. It is the bigger companies, such as Walmart, Amazon and Google, who are continuing to make significant strides in this area as they are the ones who can cope best with the escalating costs of providing same-day and next-day delivery.
Same-day and next-day delivery can be challenging in that it puts a lot of pressure on warehouse and logistics staff to deliver goods. Consequently, your staffing requirements may grow upon the introduction of same-day delivery. It’s also important to ensure that it is implemented properly to prevent a logistical headache and to save costs down the line.
While it may be a difficult process; the rewards are there for companies who can overcome the challenges. In many cases, the best option may be to outsource to an experienced logistics company who can provide same day delivery of inventory for your business.
Take a look at the infographic below to find out more about the rise of the same-day and next-day delivery.