Picking and Packing
Our team meticulously ensures every order is accurately selected, packaged, and assembled with precision. We offer the flexibility of using either generic or brand-specific packaging materials, as per your needs. Once prepared, orders are labeled and dispatched swiftly, leveraging one or multiple delivery services to ensure prompt arrival.
E-Commerce Fulfillment
We offer a comprehensive suite of fulfillment services, encompassing product assembly, kitting, incorporating print materials or artwork, packaging, wrapping, and labeling or re-labeling. At 2Flow, we excel in delivering dynamic and inventive fulfillment solutions tailored for online retailers across the spectrum. Our commitment is to fulfill your customer orders with unparalleled speed, precision, and dependability.
Warehousing
Our state-of-the-art facilities are strategically positioned in Dublin, just 4km away from Dublin Airport and 10km from Dublin Port. Our warehouses are not only clean and contemporary but also secured and monitored round-the-clock with CCTV surveillance. Opting for our outsourced storage solution allows you to pay exclusively for the space you require, with the added advantage of comprehensive stock management.
Returns Management
Handling returns is a vital aspect of our services. We meticulously manage returned items, inspecting for any damage or signs of wear and tear. Should there be a need for repair or refurbishment through third parties, we are equipped to coordinate this process. Additionally, we can oversee the relationship with these third parties if necessary. Once repackaged and refurbished, products are seamlessly reintegrated into inventory and stored within our warehouse, ready for future distribution.
Make It Personal
With Our In House Customisation Service
Product personalisation is proven to build loyalty, increase sales, reduce returns & boost referrals. A DeLoitte study found customers are willing to pay 20% more for a personalised product. All around, it's a winner.
According to data collected by Invesp, 45% of shoppers are more likely to shop from a store that offers personalised products.
Back Order Shipping
Our systems are adept at handling both back orders and pre-orders efficiently. Whenever items are in stock or become available, they are immediately dispatched. This eliminates the necessity for re-scheduling orders or monitoring stock arrivals, streamlining the process for both us and our clients.
Printing and Packaging Management
Our collaborations with leading print and packaging suppliers enable our customers to enjoy exceptional service at preferential rates. This arrangement not only saves time and cuts costs but also spares our customers from the hassle of directly managing interactions with print suppliers.
Call Centre
Our dedicated customer service teams are equipped to handle calls for you, whether it's scheduling delivery times, processing inbound orders and reorders, coordinating returns, or offering product information. Additionally, we're prepared to undertake tele-sales or marketing campaigns on your behalf, ensuring comprehensive support tailored to your needs.
Reverse Logistics
We deliver comprehensive reverse logistics services by orchestrating the collection of returned items and overseeing the entire returns management process on your behalf. Our tailored approach ensures that returns are handled efficiently, minimizing inconvenience and enhancing customer satisfaction.
FAQ's
What technology does 2Flow use to ensure efficient order processing?
2flow use the world leading “Mintsoft” ecommerce integrating warehouse management and order processed software.
How can 2Flow help reduce my shipping and fulfillment costs?
With greater choice of carriers and bulk buying power we can generally get better carrier rates than individual businesses. Not having to employ dedicated warehouse fulfilment staff, by outsourcing to 2Flow you only pay for orders being processed by our staff. If you have no orders to process you will have staff sipping coffee. However with 2flow you only pay for the time your orders are being processed.
What is 2Flow's approach to sustainability and eco-friendly practices?
We love the environment and that’s why we only use recyclable packaging for shipments. We also recycle all waste cardboard which is shred to make protective padding for shipping goods as void fill.
What is an SKU?
An SKU (pronounced skew) is short for Stock Keeping Unit. A SKU is a code which identifies unique characteristics about a product which is used to track inventory or stock. For example, if a product is available in 4 sizes, each size (or variant) will have a unique SKU.
Can 2Flow support subscription-based order fulfillment?
Yes.
What is product kitting?
Kitting is the process of bundling products (SKU’s) together. For example, a gift box comprising 5 items.
What is an SKU?
An SKU (pronounced skew) is short for Stock Keeping Unit. A SKU is a code which identifies unique characteristics about a product which is used to track inventory or stock. For example, if a product is available in 4 sizes, each size (or variant) will have a unique SKU.